Terms and conditions

Booking classes

Bookings are essential. PXA uses MindBody booking system. Please book online via Schedule or the free Pilates X Australia app. Download our free app here for iPhone and for Android.

Class cancellations

PXA has the right to cancel or change classes or teachers.

Class passes

All class passes are non-refundable and non-transferrable. If your pass expires we reserve the right not to extend. Please contact us before the expiry date.

Freezing a membership

Freezing a membership is accepted on all memberships. There is no charge to freeze a membership. Freeze requests are for a minimum of 2 weeks, maximum of 12 weeks per 6 months.

Please email the start and end date of the freeze request, and reason for freezing to pxa@pilatesxaus.com. We require 72 business hours (3 business days) notice for all requests.

There is no backdate of freezes on the membership. A membership cannot be placed on freeze if there is a bounced payment yet to be paid.

Late cancellation fee

If you are unable to attend please cancel online or via the app min. 4 hours prior to class. $10 late cancellation fee will be charged if the cancellation inside the 4 hour late cancellation window.

VIP members will not be charged the late cancellation fee. However, late cancel fees will be introduced permanently back to VIP memberships if there are more than 4 late cancellations in one month.

Membership cancellations

There is a 2 weeks’ notice period (1 more fortnightly payment) for membership cancellations. Cancellations are to be emailed to pxa@pilatesxaus.com. We require 72 business hours (3 business days) notice for all requests.

Membership payments

Membership payments are debited from your nominated bank account or credit card fortnightly.

Payments are collected by Ezidebit. On your statement it may say ‘Ezidebit’.

Please ensure your credit card or debit card details are correct and you have sufficient funds.

If a fortnightly payment bounces, please contact us within 48 hours to avoid a $15 late payment fee. Any free time added will not be included in the agreement.

No show fee

$25 NO SHOW FEE will be charged if a member does NOT cancel her class and does not show up without any cancellation via the APP or website. Before the fee is charged, a no show notification to the email address entered to Mindbody. If you wish to rectify a notification of upcoming charge that is not correct, please reply back to the notification email within 24 hours.

Waitlists

When a class is full, there will be a waitlist. Your spot on a waitlist will be confirmed in an email notification. If you cannot attend the class, you will need to remove yourself from the waitlist min. 4 hours before the class start time.