Questions and answers

FAQ

Membership

Q. How can I become a Pilates X Australia member?
A. It’s very easy, just choose the Membership best for You and sign up here.

Q. Do you offer a trial period?
A. You may try our classes for an affordable casual fee as often as You please.

Q. I’m going on vacation; do I have to pay for the days I miss?
A. As long as you inform us at least 72 hours earlier we can put Your membership on hold.

Q. I’m having a medical procedure done; can I apply for sick leave from my Pilates X Australia?
A. Please let us know as soon as you know your recovery period and we will put your membership on hold.

Q. How do I cancel my membership?
A. We’d be terribly sorry to see You go; but if needed please send us an email regarding your cancellation. The notice period for cancellation is 2 weeks outside your minimum term of commitment unless stated otherwise in your membership agreement.

Booking

Q. How do I book in to a Pilates X Australia class?
A. You can book in to classes through our online booking system or our Mindbody Connect app .

Q. What is my user name?
A. Your user name is the email address you registered when signing up.

Q. I can’t remember my user name / password.
A. No worries. Just send us an email and we’ll reset it for you.

Q. What if I can’t make it to class after all?
A. If you can’t make it to class we ask that you kindly cancel your class ASAP to avoid no-show fees.

Fees

Q. How much does a Pilates X Membership cost?
A. The cost depends on which Membership you choose. We offer different types of Memberships from Casual to VIP to provide the best fit possible.

Q. How can I pay for my membership?
A. You can pay online when signing up.

Q. Do you charge for no-shows?
A. Since we cap our classes at 12 persons we do charge a no-show fee of $10.

Other Questions

Q. Does Pilates X Australia offer exercise physiology?
A. Yes we do. Please send us an email for more information.

Q. Do you offer child care?
A. Yes, we have a nanny you can book for our child-friendly Pilates X Zen/Props classes.

Q. Can I claim my health insurance?
A. Yes You can. Please send any invoice requests to us by email.

Q. Something else on Your mind?
A. For any other questions, please contact us directly.